​SECURITY ALERT: ‘We don’t send emails requesting for confidential information’, DFCU Bank

As the crisis caused by COVID-19 is hindering every angle of the individuals, businesses, churches, academic institutions and more, the financial insititutions are also not only affected by limited transactions during this period but as well the financial fraud is at its peak at the moment.

Following various complaints from different mobile and banking financial services users about the suspicious messages being recieved from unknown people, banks are taking measures to notify their cleints about the these security threats.

As Centenary Bank responded of recent to the alleged security breaches of their online banaking system, DFCU Bank Uganda has also raised its voice about the emails being recieved by its cleints asking for their confidential information.

“Dfcu Bank does not send emails requesting for confidential information such as access codes, confirmation keys or PIN codes. Consider all email requests for such personal information to be suspicious and if in doubt, please contact us through our call centre (+256) 0414-351-000 or 0800 222 000.” Noted DFCU Bank.

The bank added that, access to Internet and Mobile Banking is restricted to only dfcu Bank customers who have successfully completed the self-onboarding process.


It should be noted by everybody that the crisis caused by Covid-19 has caused lack of money almost everywhere and as a results financial fraud cases are expected to highly increase.

What to do in this scenario?

Well, it may depend on the authenticity of the message and what it is informing you about but as far as the period is concerned one must be careful from responding to such messages.

In a writer’s opinion, I advise and recommend that you confirm with your bank first before you initiate any trasanction. This way, you will get relaible information and be helped accordingly.

Read Also:

Financial Fraud: Our system is secure, responds Centenary Bank

Going forward, we need to be aware that financial fraud has been in existence for a long time and won’t leave tomorrow. Therefore, it is upon an individual to be aware of how, where and when you transact and with who?

There are many cases happening on banks’ ATM machines where those who pretend to offer help end up swapping our ATM cards and still our PINs/Passwords.

We should also accept that some of these cases are hiked by the power of internet and advanced ICT but this being so, one should retain that common sense to only perform a legitimate transaction or seek help from the official bank offices.

Fraudsters’ tricks are far beyond, well planned and very strategic in away that if you are not so keen you can easily fall a victim.

So, you should avoid responding to every SMS that comes on your phone, or email addresses, or dailing unverified USSD codes which may prompt you to perform a transaction or give away your PIN/Pssword without your consent.

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